Welcome to ZOHAA. By accessing our website or purchasing from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

About ZOHAA

ZOHAA is an Indian lifestyle brand founded in 2026, with its main branch located in Mumbai, Maharashtra. We currently operate in the jewellery category, specializing in anti-tarnish jewellery, and provide pan-India domestic shipping*. In the future, we aim to expand into additional product categories and services.

Eligibility to Use

By using this website, you confirm that:

You are at least 18 years of age, or using the site under parental supervision.
The information you provide is accurate and complete.

Products & Descriptions

• We strive to display accurate product details, images, and descriptions.
• Slight variations in color, design, or finish may occur due to lighting, photography, or screen differences.
• All products are intended for personal use only unless otherwise stated.

Pricing & Payment

• All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.
• ZOHAA reserves the right to change product prices without prior notice.
• Payments are processed securely through trusted third-party payment gateways.

Orders & Acceptance

• Placing an order does not guarantee acceptance.
• ZOHAA reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
• In case of cancellation, any amount paid will be refunded as per our refund policy.

Shipping & Delivery

• We currently ship across India (pan-India)
• Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
• International shipping will be introduced in the future as our services expand.

Returns, Exchanges & Refunds

• All returns, exchanges, and refunds are governed by our Return Policy, which forms an integral part of these Terms & Conditions. Please review the Return Policy before making a purchase.

Anti-Tarnish Jewellery Disclaimer

While our jewellery is designed to be anti-tarnish, product durability depends on proper care. Damage caused by exposure to water, perfumes, chemicals, or improper handling is not covered under returns or refunds.

Intellectual Property

All content on this website, including logos, designs, images, text, and graphics, is the intellectual property of ZOHAA and may not be copied, reproduced, or used without prior written consent.

User Conduct

You agree not to:

• Misuse the website or engage in unlawful activities
• Provide false or misleading information
• Attempt to disrupt website security or functionality

Limitation of Liability

ZOHAA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, except as required by applicable law.

Modifications to Terms

ZOHAA reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes implies acceptance of the updated terms.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.