At ZOHAA, customer satisfaction is important to us. We take great care in crafting and packaging our jewellery to ensure it reaches you in perfect condition. This Return Policy explains the terms under which returns or exchanges are accepted.
We accept returns only in the following cases:
Returns must be requested within 48 hours of delivery.
Due to the nature of jewellery and hygiene reasons, the following are not eligible for return or exchange:
To initiate a return:
Contact us at support@zohaa.in within 48 hours of receiving the order.
Share your order number, clear images/videos of the product, and the reason for return.
Our team will review the request and guide you through the next steps.
Returns sent without prior approval will not be accepted.
Approved returns will be eligible for replacement or exchange, subject to product availability.
If a replacement is unavailable, a refund or store credit may be issued at ZOHAA’s discretion.
If the return is approved due to damage or incorrect product, ZOHAA will arrange reverse pickup or guide you on return shipping.
Customers are requested to securely pack the product to avoid damage during return transit.
Our jewellery is designed to be anti-tarnish, but product longevity also depends on proper care. Damage caused by exposure to chemicals, water, perfumes, or improper storage will not be eligible for return.
As ZOHAA expands into new product categories in the future, this Return Policy may be updated. Any changes will be reflected on this page.